08/03/2018 • Agnes Chia
All items must be returned new, unused and with all et-i-kit and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your et-i-kit account.
Your purchase should be sent back to us within 21 days of receiving your order. Returns outside of this period will not be accepted.
Please take care whilst trying on items as all products must be returned in a new and unused condition with all et-i-kit and designer garment tags still attached.
Please handle light-coloured bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Hair & Beauty
Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them.
Lingerie & Swimwear
We do not offer returns or exchanges for lingerie and swimwear due to hygiene reasons.
Homeware & Technology
Homeware and technology products should be returned in their original packaging.
To arrange a gift return, please email firstname.lastname@example.org and we will assist you further.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 21 days from the date you received it.
We have made every effort to display the colours of our products that appear on et-i-kit as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
During our sale clearance, products marked as Final Sale cannot be returned or exchanged.