Receiving a refund

08/03/2018 • Agnes Chia

Your refund will be credited to the original payment method or as store credit to your et-i-kit account.

Customs duties and sales taxes are non-refundable through et-i-kit. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.