All items must be returned new, unused and with all ET-I-KIT and designer garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of ET-I-KIT account.
Your purchase should be sent back to us within 21 days of receiving your order. Returns outside of this period may be accepted at the discretion of ET-I-KIT.
Please take care trying on items as all products must be returned in a new and unused condition with all ET-I-KIT and designer garment tags still attached.
Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.
When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them.
Lingerie and Swimwear
Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Technology products should be returned in the original packaging.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply request a return through your ET-I-KIT account and send the faulty goods back to us within 21 days of receiving your order.
We have made every effort to display the colours of our products that appear on ET-I-KIT as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
During our sale clearance, products marked as Final Sale cannot be returned or exchanged.
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